Reinvent the customer experience

The world has changed. The customer has changed. You have to adapt, but where do you start?

The world has changed. The customer has changed. You have to adapt, but where do you start?

This training workshop will allow you to understand what’s at stake for the customer post-COVID-19 while integrating standard customer experience best practices.

The pedagogical approach used will allow you to adapt the concepts to your reality.

Who should attend? Business leaders and professionals who are responsible for sales, service or the customer experience who are looking to use the customer experience as a differentiator.

This workshop will allow you to:

  • Understand the pillars of the customer experience
  • Have a concrete definition of the customer experience
  • Understand the difference between customer service and the customer experience
  • Understand the relationship between your brand and the new consumer
  • Understand how to build a relationship with the post-COVID-19 customer
  • Create a plan of action allowing you to apply the skills you learned during the  workshop

Training package includes :

  • 6 h of practical, concrete, and virtual training
  • 1 h of individual coaching
  • 10 person groups
  • $395, plus taxes per person
  • In Québec, this course is subsidized at 100% through the PACME-COVID-19 program. You can also consult our handy PACME-COVID-19 guide (French only)
  • This course is currently available only in French. However, we have completely bilingual coaches. If you would like to take this course in English, please fill out the contact form

Why choose a Maïeutyk training program?

  • Recognized as a certified training organization by the Québec government. Our certification number is 0057181
  • Our training is innovative and made up of practical exercises
  • Each training program ends with the creation of an action plan, ensuring that the shared concepts  can be immediately applied to the organization’s realities
  • Small groups of a maximum 10 individuals for a day of training tailored to your realities
  • 1h de private coaching to adapter your action plan to your reality
  • Experiences, senior professionals lead each training course
  • A friendly, informal, and productive online class environment
  • Networking opportunities with other class participants
  • Each participant receives a certificate of success, highlighting the newly acquired skills.

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