This Privacy Policy was last updated in November 2024.
Protecting your personal information is important to Maïeutyk. We strive to maintain our customers’ trust. Personal information collected or provided in connection with our website is obtained, used, disclosed, retained, and destroyed as provided in this privacy policy. Maïeutyk may also process this information in accordance with applicable laws and regulations, including the Act respecting the protection of personal information in the private sector, to fulfill its responsibilities.
When does this Privacy Policy apply?
This Privacy Policy explains our practices for collecting, using, and disclosing your personal information in the course of our business activities, including on our website, in our newsletter, on our social media, and in other ways in which you interact with us.
To facilitate your navigation, the Websites may contain links to other sites that are not controlled or operated by Maïeutyk. This Privacy Policy does not apply to these sites. We are not responsible for them, and this Privacy Policy does not apply to the privacy practices or policies of other websites or third parties. Maïeutyk encourages you to review the privacy policies of any third party before disclosing your personal information to them or when visiting these third-party websites.
What we collect
The type of information we collect depends on the nature of your interaction with us. We may collect personal information such as:
- Contact information (such as your name, billing address, shipping address, telephone number and email address);
- Payment information, such as payment method, credit and debit card information, amount paid, and signature;
- information such as age, language preferences and other demographic information;
- information about your interests and preferences, such as wish lists and marketing consent;
- information about the devices you use to shop online;
- certain information and data that may be collected when you visit a website, such as pages viewed, your IP address, browser information, referring/exit pages, platform type, date and time of registration, connection speed, reading time, display time and number of clicks, cookies and other online identifiers, or information collected when you interact with us on social media or through our electronic communications, such as newsletters
- certain personal information contained in a resume, cover letter or similar employment-related materials, or any applicable screening questions, if you apply for employment with us.
How do we collect your personal information
We collect your personal information in various ways when you interact with Maïeutyk. Here are some examples:
- communicate with us, ask a question about one of our products or services or otherwise request information or assistance from us.
- Sign up for our newsletter to receive information about marketing, special offers, events or other news.
- Register and participate in our free online diagnostic or other training programs and/or workshops.
- provide feedback or make other observations.
- enter a contest or other promotion.
- participate in or respond to a consumer survey or inquiry regarding consumer opinions, concerns or preferences regarding our products and services.
- apply for a job.
- interact with us on social media.
How we use your personal information
Maïeutyk uses your personal information to offer and provide products and services (including to confirm, process and track orders, delivery, payment, etc.), to manage our relationship with you, to verify your identity and address, to conduct our business activities and as may be required or permitted by law or as described in this Privacy Policy. Here are some examples of how we may use your personal information:
- develop, improve, customize, market, sell or otherwise provide products, services or information;
to administer your account; - to conduct business transactions, including to process and administer purchases, exchanges, returns or other transactions you may make;
- communicate with you and respond to any requests or other communications you may have with us, including complaints or customer service requests;
- you with information and emails about products, special offers, events or other news;
- conduct and administer surveys, contests and other promotions in which you have participated;
- analyze data and help us improve and personalize our products and services, our websites and the customer experience;
- troubleshoot website issues;
- protect the security and integrity of our websites and our business;
- detect and protect against error, theft, fraud and other illegal activities and administer our loss prevention program;
- process and respond to job applications;
- comply with any legal or regulatory requirements.
Newsletters and other electronic communications
In certain circumstances, for example, if you register or subscribe to receive such information, we may send you communications about our products, services, special offers, events, new website features, changes to this Privacy Policy or other terms, changes to our programs in which you may be enrolled, or other news.
You may change your preferences or choose not to receive marketing email communications from us by clicking the unsubscribe link in any Maïeutyk email communication.
Please note that even if you choose not to receive marketing messages by email, we may still contact you via email for transactional or account-related purposes, such as confirming or fulfilling a purchase, order, or service request or responding to customer service inquiries.
Cookies and other similar technologies
We may use tracking tools such as cookies, web beacons, and pixel tags that collect data while you browse and maintain a record of your visit. These technologies help us improve our websites and deliver a more personalized service based on your online behaviour. We also use cookies to facilitate anonymous site traffic analysis, including tracking time/date of visits, pages viewed, and referring URLs.
IP addresses are not collected, and Maïeutyk does not otherwise attempt to identify you. Cookies and other non-required technology forms (e.g., analytics cookies) can be blocked without impacting the site.
Most web browsers automatically accept cookies. If you prefer to prevent your device from accepting our cookies, you can follow the steps in your internet browser to do so on each device you use. Please note, however, that if you disable cookies, you may be unable to shop or access certain sections of our websites.
Social Media
Maïeutyk uses social media platforms that allow you to follow him and add him to your contact list. Maïeutyk has access to web pages and profiles according to the settings chosen, as described in the privacy policies and terms of use applicable to these platforms. We also receive notification and access to links and/or other publications in which we are identified/”tagged.” You must review the privacy settings applicable to his accounts/pages to validate the information to which his contacts have access and to limit this access, if necessary.
How we disclose your personal information
Maïeutyk does not sell or rent its customers’ personal information to any third party. However, in the normal course of our business, we may share some of your personal information with our related entities and affiliates and with third parties acting on our behalf or as permitted or required by applicable law.
Related Entities and Affiliates
For the purposes of this Privacy Policy, we may share personal information that we collect within our group of affiliated companies.
Service providers
We may disclose or otherwise make available personal information to third-party service providers for processing or other purposes that support or facilitate our business operations or provide services on our behalf, such as shipping, processing payment cards, supporting content, operating and maintaining our websites, facilitating and collecting customer feedback, and conducting surveys, contests, and other promotions.
Sale of business
Maïeutyk may disclose personal information we have about you in connection with a purchase, sale, lease, merger or other type of acquisition, disposition or financing of all or a portion of our business or assets.
Business transaction
Maïeutyk may disclose personal information in the context of a commercial transaction in accordance with applicable legal requirements.
Legal Disclosure
Maïeutyk may disclose your personal information as required or permitted by law, including, without limitation, to comply with a subpoena, warrant or other valid request or order under applicable law or laws or to report improper or illegal activity.
Consent
By submitting personal information to Maïeutyk, you agree that Maïeutyk may collect your personal information and consent to the use and disclosure of your personal information per this Privacy Policy and as permitted by law.
Storage, retention and security of your personal information
Storage
Our related entities, affiliates, and third-party service providers may be located outside of Canada, which may result in personal information collected by Maïeutyk being stored or processed outside of Canada. As a result, your personal information may be accessible to law enforcement agencies, courts, and regulatory bodies in accordance with the laws of those foreign countries.
Conservation
Subject to applicable laws, Maïeutyk will retain and store personal information for as long as necessary to fulfill the purposes described in this Privacy Policy. To this end, Maïeutyk may retain and store personal information after the specific purposes for which it was collected have been fulfilled if this is reasonably necessary: to comply with applicable laws or to prevent any infringement; to resolve any dispute; and to ensure the implementation of this Privacy Policy. When this information is no longer required, it will be deleted or kept on an aggregated and anonymized basis.
Communication with Maieutyk
You can contact Maïeutyk using the contact details in the Contact section for:
Change your personal information and privacy preferences.
If any of your personal information in our records is inaccurate or incomplete, we will amend it at your request, as provided in, and subject to, applicable laws.
Any questions, comments and requests
You may contact us with any questions, comments, or requests. Requests will be processed diligently within the applicable legal time limits. You may refuse or withdraw your consent to the collection or other processing of personal information or request the deletion of such information at any time (with reasonable notice) and subject to any legal requirements.
Unsubscribe from emails
You can unsubscribe at any time by using the contact details in the Contact section, clicking on the unsubscribe mechanism provided at the bottom of each email, or replying to an email received with the words “Stop” or “Unsubscribe.”
Security measures implemented
Security
Maïeutyk has implemented various measures to ensure the protection of personal information, which are reasonable, taking into account, in particular, their sensitivity, the purpose of their use, their quantity, their distribution and their medium. These measures include the following:
Limited collections and treatments
Maïeutyk does not request that personal information be provided in connection with the site unless required to achieve the permitted purposes. Maïeutyk does not collect or process personal information other than as described in this policy or as otherwise permitted or required by law.
Limited access
Subject to applicable laws, access to personal information is granted only to employees and representatives of Maïeutyk (and, where applicable, service providers/related entities) who need to know it, following the implementation of appropriate measures and in accordance with applicable laws. These individuals are made aware of the importance of preserving the confidentiality of personal information.
Service providers
Service providers are contractually required to protect personal information to which they have access in the performance of their duties and must comply with applicable laws.
Privacy Impact Assessment
Privacy impact assessments are conducted where required by law.
Secure data centers
The website is hosted on a secure and private platform provided by a recognized IT provider.
Privacy Incident
If Maïeutyk has reason to believe that a confidentiality incident involving personal information has occurred, then Maïeutyk will take reasonable measures to reduce the risk of harm and avoid new incidents. If this incident presents a risk that serious harm will be caused, then Maïeutyk will notify the Commission d’accès à l’information and the persons concerned. Maïeutyk may also notify anyone likely to reduce this risk (by communicating only the necessary personal information). Finally, Maïeutyk will comply with the other requirements of the law.
Limitations
Notwithstanding the preceding, you should keep in mind that ANY TECHNOLOGY IS NEVER INFALLIBLE OR FULLY PROTECTED AGAINST UNFORESEEN EVENTS, CYBER ATTACKS (AND OTHER ILLEGAL ACTS) OR FAILURES, AND USERS MUST BE AWARE THAT THERE IS A RISK ASSOCIATED WITH ANY TRANSMISSION (INCLUDING ELECTRONIC TRANSMISSION) OF DATA. MAïEUTYK CANNOT THEREFORE GUARANTEE THAT SUCH DATA (INCLUDING PERSONAL INFORMATION) WILL NEVER BE INTERCEPTED OR SUBJECT TO OTHER INCIDENTS. IN ADDITION, EVENTS AFFECTING DEVICES AND SYSTEMS (INCLUDING THOSE LEADING TO THEIR ACCESS AND CONTROL) MAY OCCUR, AND UNWANTED COMMUNICATIONS AND INVITATIONS MAY BE RECEIVED. IF YOU RECEIVE A COMMUNICATION THAT APPEARS TO BE FROM MAÏEUTYK ASKING FOR FINANCIAL OR OTHER PERSONAL INFORMATION, THEN YOU SHOULD REFRAIN FROM RESPONDING TO THAT COMMUNICATION. MAÏEUTYK WILL NEVER REQUEST FINANCIAL OR OTHER INFORMATION IN THIS MANNER. IF YOU HAVE COMMUNICATED PERSONAL INFORMATION IN RESPONSE TO A COMMUNICATION, FLASH WINDOW OR A SUSPICIOUS WEBSITE PURPORTING TO BE AFFILIATED WITH MAÏEUTYK OR WHO HAVE SEEN ONE OF THE EVENTS DESCRIBED ABOVE MATERIALIZE YOU MUST CONTACT MAÏEUTYK IMMEDIATELY.
It is also the responsibility of each individual to take reasonable steps to protect their Personal Information.
Changes to this Privacy Policy
Maïeutyk may modify this Privacy Policy at any time and occasionally. The modified Privacy Policy will be posted on the website. We will notify you of any material changes to our Privacy Policy. We encourage you to review this section regularly.
Divisibility
If any provision conflicts with any law or is unenforceable, it will be severable from the remaining provisions and deemed rewritten so that it is valid and enforceable while still achieving, to the greatest extent possible, its original intent.
Major force
Maïeutyk is not responsible for any damage caused by major force.
Applicable laws
This policy is governed by the laws in force in Quebec, excluding any principle or rule that may lead to the application of foreign laws. Any dispute that cannot be resolved through direct and good faith negotiations will be submitted to the courts of the province of Quebec, which will have exclusive jurisdiction to settle such dispute.
For further information about using our website, please email our Privacy Officer, Elke Steinwender, at bonjour@maieutyk.com.