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Your client should be your only focus!
Storytelling Marketing

Storytelling Marketing   We all love a good story. A story takes something boring or destabilizing and turns it into something comforting or extraordinary. Every day we share stories… what we did yesterday, what happened with a client, or what... Read More

By Elke Steinwender
The CX Index – The well-kept secret of the customer experience (Part 5: Composition and operationalization)

The CX Index – The well-kept secret of the customer experience (Part 5: Composition and operationalization)   Previous blogs : Part 1: The Customer Experience – Hell is other people! Part 2: What the customer experience is… not! Part 3: The CX Index: The... Read More

By Mostafa El Adraoui
Rien de plus constant que le changement!

  Rien de plus constant que le changement! J’ai eu l’immense plaisir de participer mardi dernier, le 18 septembre, à Montréal, à la 5e édition de la Conférence annuelle sur la Gestion du changement, un des nombreux événements organisés sur une... Read More

By Mostafa El Adraoui
La gestion du changement – l’humain au centre des préoccupations

  La gestion du changement – l’humain au centre des préoccupations J’ai eu le plaisir de participer, en tant que partenaire à la 5e édition de la Conférence annuelle sur la Gestion du changement le 18 septembre, à Montréal. Tout au long... Read More

By Elke Steinwender
The Customer Experience: Tips that make a difference

  The customer experience is the sum of all experiences that the customer has before, during, and after the purchase of a product or service. Effectively applied, it is a strong tool to fuel sales growth and a powerful lever... Read More

By Elke Steinwender
The CX Index – The well-kept secret of the customer experience (Part 4 – Characteristics and advantages)

  The CX Index – The well-kept secret of the customer experience (Part 4 – Characteristics and advantages) Part 1: The Customer Experience – Hell is other people! Part 2: What the customer experience is… not!  Part 3: The CX Index: The well-kept secret... Read More

By Mostafa El Adraoui
The Brand Experience (BX)

  Ask most people “What is a brand?”, and they’ll use the left side of their brain and answer: a logo, advertising, the product or service, associated colours, tagline, website, and the list goes on. Now, ask someone to name... Read More

By Elke Steinwender