Brand ambassadors – who and where are they?

April 24, 2017 | Elke Steinwender
1 min

What exactly is a brand ambassador? Paid or unpaid, they are a combination of three things:

  • Cheerleaders
  • Sales rep
  • Customer service

Their efforts work towards sharing a positive brand image, creating buzz, and goodwill.

Unpaid brand ambassador are also called “brand advocates”. They promote your organization because they want to share a positive brand experience and have a genuine appreciate for your product/service. Unpaid brand ambassadors usually fall into the following main categories:

  • Your past and present clients
  • Your fans/followers on your social media pages
  • Your suppliers

But there is another, often untapped source, source of brand ambassadors – employees.

For the purposes of this post, employees that we do not typically associate as a brand ambassador, those in a support role: customer service, shipping, reception, admin, accounting, technical reps, etc. These team members are often underutilized brand ambassadors.

Now, this does not mean that they should all be asked to partake in traditional “sales” but rather to “support” clients. These “Secret Agents” are on the frontlines and know the joys and challenges your customers face when interacting with your brand, so why not give them the skills they need to promote your business?

Take away: Don’t underestimate the power of your #1 brand ambassadors – and your secret weapon to really differentiate yourself from the competition – your staff.

You may also like

3 reasons to survey your employees

What are the best reasons to survey your employees? As a business owner, we often hear the saying “no customers, no business!”. That’s true, but what about your employees? Without trained, competent, and happy employees, it’s almost impossible to respond to your customers’ demands adequately! In fact, your employees are the very foundation of your […] 3 min

Three Personas Examples to Power Up Your Marketing

  Every customer interacting with your brand is the hero of their unique story, filled with emotions, challenges, and choices. Your mission? Get to know this main character, anticipate their reactions, and create a captivating story that will win them over from start to finish. That’s the secret of successful marketing personas—fictional characters with the key […] 2 min

Find out how these concepts apply to your organization

Book an appointment