When we think of a brand, we often first consider its logo. This isn’t by chance: a good logo captures the essence of your business and translates it into a simple yet impactful symbol. From Nike to Coca-Cola, some brands have succeeded in transcending mere visuals to create a lasting emotional connection. But how […]
2 min
Understanding your customers is the key to success! You hear it all the time, and for good reason: knowing your customers’ expectations, needs, and perceptions is essential for any company wishing to prosper. There are several ways of doing this, including customer satisfaction surveys and Voice of the Customer. Customer satisfaction surveys It’s an […]
3 min
In today’s business arena, standing out is no longer just about the quality of your products or services. Above all, it’s about the experience you offer your customers. Two oft-used but sometimes misinterpreted terms come into play here: customer experience and customer service. Although interdependent, they represent distinct aspects of a company’s and its […]
3 min
In a market where competition is fierce and consumer expectations are constantly rising, understanding and optimizing the customer journey has become a top priority for companies. But what exactly does this term mean, and why is it so crucial? A path to satisfaction The customer journey encompasses all the stages and interactions a customer goes […]
2 min
In a world saturated with advertising messages, capturing customers’ attention is a significant challenge. However, with a solid understanding of marketing and advertising, you can rise above the noise and take control of your brand’s narrative. These tools enable you to tell compelling stories, create emotional connections with audiences, and build lasting relationships. But […]
2 min
In the fast-paced world of entrepreneurship, an organization’s success depends partly on its ability to connect with its customers. But how do you do this when dealing with many individuals with diverse profiles and expectations? This is where the three pillars of marketing strategy come into play: segmentation, target market, and personas. Far from […]
4 min
Marketing and communications are not twins but siblings: close, related, and undeniably distinct. While these concepts share many commonalities, such as strengthening a brand’s voice and impact, they operate differently and with different aims. So, untangling these two disciplines’ strings is essential to implement effective communication and marketing strategies that avoid intruding on each […]
3 min
When we talk about maturity, many people think of the personal evolution that everyone goes through during adolescence. But this concept is just as important in the world of marketing. In this blog, we’ll explore the three distinct levels of marketing maturity we regularly observe among our customers. Before exploring these levels, let’s recall […]
5 min