Blog
At Maïeutyk, we believe in sharing knowledge. Our goal is to inspire you! Enjoy the read!
Creating Memorable Touchpoints
What if every interaction with your client offered you the chance to win them over—or lose them? Every click, smile exchanged, and email can turn a satisfied client into a brand ambassador… or a frustrated detractor. These moments, called touchpoints, are essential milestones in the customer journey. Whether you sell products, offer services, or […] 3 min
The Art of Cocreation
What if harnessing collective intelligence was the best way to grow sales, better understand your customers, and position your business effectively? Far from traditional models where expertise remains siloed, cocreation—a true catalyst for innovative ideas—creates a space where every voice matters and ideas intersect and enrich one another. At Maïeutyk, this collaborative approach is […] 3 min
A Logo is a Whole Universe!
When we think of a brand, we often first consider its logo. This isn’t by chance: a good logo captures the essence of your business and translates it into a simple yet impactful symbol. From Nike to Coca-Cola, some brands have succeeded in transcending mere visuals to create a lasting emotional connection. But how […] 2 min
Emerging Trends in Employee Experience: What Companies Need to Know
In an increasingly digital and hybrid world, employee experience (EX) has become a strategic pillar for attracting and retaining talent. Companies must reinvent their practices and adopt a human-centred approach to meet modern expectations. Based on the study After-COVID Era: Workplace 4.0 as the New Revolution of Employee Experience, this article highlights the key […] 3 min
Decoding customers : satisfaction surveys and the voice of the customer
Understanding your customers is the key to success! You hear it all the time, and for good reason: knowing your customers’ expectations, needs, and perceptions is essential for any company wishing to prosper. There are several ways of doing this, including customer satisfaction surveys and Voice of the Customer. Customer satisfaction surveys It’s an […] 3 min
Is the persona a critical step in marketing?
Imagine trying to open a door without the key. You might spend hours fumbling, failing to get in. This is similar to what happens to companies attempting to attract their customers without defining their persona. The persona is the key that unlocks the doors to your ideal customer’s world. It’s a detailed portrait of […] 4 min
Customer Experience and Customer Service: The Distinction That Makes a Difference
In today’s business arena, standing out is no longer just about the quality of your products or services. Above all, it’s about the experience you offer your customers. Two oft-used but sometimes misinterpreted terms come into play here: customer experience and customer service. Although interdependent, they represent distinct aspects of a company’s and its […] 3 min