How to shift from a B2B/B2C strategy to a more human-centered approach (B2H) Traditional marketing has long drawn a line between B2B (Business to Business) and B2C (Business to Consumer). Yet one truth remains: regardless of the label, you’re always speaking to a human. That’s the foundation of B2H, or Business to […]
2 min
Understanding the Distinction Between B2B and B2C B2C marketing (Business to Consumer) targets individuals directly. The buying process is often faster than in B2B and may be influenced by emotions, desires, immediate needs, or practical considerations like price, convenience, and product quality. Communication typically focuses on clarity, ease of use, and creating a […]
3 min
Marketing outsourcing is no longer a marginal phenomenon. More and more businesses are turning to it to boost their capacity for action, fill expertise gaps, or accelerate project delivery. But for this collaboration to truly deliver results, it’s essential to build an effective relationship between the internal team and the external partner. This relationship should […]
3 min
In a landscape where expectations for marketing teams are higher than ever, businesses face a major strategic dilemma: should they build an in-house marketing team or outsource the function to external experts? This isn’t just an operational choice, it’s a structural decision that can directly impact overall organizational performance. According to Les Affaires (2023), 80% […]
3 min
A good Voice of the Customer (VOC) program doesn’t begin with a survey. It starts much earlier. Before asking your clients anything, you need to ensure you clearly understand who they are, what they actually experience, and how your internal teams perceive that experience. Most organizations have the best intentions but start the process too […]
3 min
A well-designed Voice of the Customer (VOC) program doesn’t stop at data collection. Its true value lies in how the results are used. Too often, surveys are conducted, results are read… and then shelved. Yet behind every piece of customer data lies an opportunity to improve, align, and innovate—provided you know how to listen, understand, […]
3 min
In a context where talent retention makes all the difference, did you know that engaged teams boost productivity by 17% and profitability by 21%? (Gallup) At Maïeutyk, we turn employee feedback into a performance driver. That’s why Maïeutyk is now an official reference partner of InputKit — this time, for its solution dedicated to […]
1 min
At Maïeutyk, we believe that the continuous improvement of the customer experience is built on a deep and authentic understanding of your customers’ real needs. That’s why we’re proud to announce that we are now an official referral partner of InputKit, a leading customer experience management solution. Why is customer data essential? Intuition alone […]
1 min